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Car-Net

Car-Net Security & Service

The Security & Service package can be used to call assistance in a variety of situations. The most important features include the emergency call service, automatic accident reporting, breakdown service and service scheduling (agreement of service appointments with the workshop). In addition, the Car-Net app or the Car-Net Portal can call up a variety of information on the vehicle status, such as fuel tank filling status and parking position, and launch a number of different functions.


Car-Net Guide & Inform

Various online services can be used via Guide & Inform. These include services for the Discover Media infotainment and an extended service range for Discover Pro and Discover Premium. The functions available for Discover Media including online special destination search, online destination imports, route imports, filling stations (location and price), news, parking spaces (location, availability and price), weather and online traffic information. The extended range of functions for Discover Pro and Discover Premium also includes an online special destination search with voice commands, online map updates and online Gracenote, which can be used for downloading album covers.

Press releases

  • We Charge: Volkswagen’s new charging service has over 150,000 public charging points
    We Charge: Volkswagen’s new charging service has over 150,000 public charging points
    07/20/20
    E-mobility

    We Charge: Volkswagen’s new charging service has over 150,000 public charging points

    Volkswagen is rolling out its own charging service to coincide with the market launch of the ID. family: With We Charge, customers will be able to charge their electric vehicles at over 150,000 public charging points all over Europe. The We Charge charging card gives them easy access to these charging points. Customers have a choice of three individual tariffs with features such as exclusive conditions for the IONITY high-power charging network. We Charge can be booked and used from mid-August. Volkswagen is thus rounding off its “charging ecosystem” that makes charging electric vehicles as convenient as possible.
    Read on
  • Volkswagen and Hamburg extend strategic mobility partnership
    Volkswagen and Hamburg extend strategic mobility partnership
    11/21/19
    Volkswagen Group News

    Volkswagen and Hamburg extend strategic mobility partnership

    The strategic mobility partnership between the Volkswagen Group and the Free and Hanseatic City of Hamburg is to be extended. The focus lies on support for e-mobility, innovative mobility services, intelligent transport networking and the use of self-driving vehicles. The aim is to bring about a lasting improvement in inner city quality of life through innovative mobility solutions. In concrete terms, this means that under the second phase of the partnership, WeShare is to be launched in Hamburg from spring 2020, following on from its successful premier in Berlin; the service will consist of an all-electric fleet of e-Golf and e-up!, to be joined by the ID.3 at a later date.
    Read on
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The specified fuel consumption and emission data are determined in accordance with the measurement procedures prescribed by law. 1 January 2022, the WLTP test cycle completely replaced the NEDC test cycle and therefore no NEDC values are available for new type approved vehicles after that date.

This information does not refer to a single vehicle and is not part of the offer but is only intended for comparison between different types of vehicles. Additional equipment and accessories (additional components, tyre formats, etc.) can alter relevant vehicle parameters such as weight, rolling resistance and aerodynamics, affecting the vehicle's fuel consumption, power consumption, CO2 emissions and driving performance values in addition to weather and traffic conditions and individual driving behavior.

Due to more realistic testing conditions, fuel consumption and CO2 emissions measured according to WLTP will in many cases be higher than the values measured according to NEDC. As a result, the taxation of vehicles may change accordingly as of 1 September 2018. For further information on the differences between WLTP and NEDC, please visit www.volkswagen.de/wltp.

Further information on official fuel consumption data and official specific CO2 emissions for new passenger cars can be found in the "Guide to fuel economy, CO2 emissions and power consumption for new passenger car models", which is available free of charge from all sales dealerships and from DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, D-73760 Ostfildern, Germany and at www.dat.de/co2.