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Volkswagen is continuing the consistent implementation of its ACCELERATE brand strategy and is creating the framework for strengthening the integrated customer experience in the age of digital mobility. A newly created project unit will serve as the interface to all relevant divisions and regions and establish a holistic user experience management system. Customer requirements and feedback will become the focal point for developing vehicles and services throughout the life cycle. The goal is to create a best-in-class customer experience at every point of contact with the Volkswagen brand. Dr. Markus Kleimann, formerly responsible for the G3 series (mid- and full-size), will head the new unit.

Focus on customers: Volkswagen appoints Customer Experience Officer
Customer requirements and feedback will be the focal point for all steps in the development of vehicles and services throughout the life cycle. The goal is to create a best-in-class customer experience at every point of contact with the Volkswagen brand.

Media contact

Katrin Hohmann
Spokesperson Volkswagen Brand
Tel. +49-152-532-0-3762