Volkswagen and partner association agree new sales model for ID. family in Germany
![Volkswagen and partner association agree new sales model for ID. family in Germany](https://uploads.vw-mms.de/system/production/images/vwn/032/275/images_file_en/a827b5e4e9cb921110849da980f5962e449eef13/DB2020AL00168_web_1600.jpg?1649156051)
In future, the customer will be able to switch seamlessly between online and offline channels during the buying process (example of a customer journey and touchpoints).