"As part of internal investigations, we established that in individual Golf Mk 8 vehicles, the software in the online connectivity unit (OCU3) control unit may not reliably transfer data. As a result, full eCall/Emergency Assist functionality cannot be guaranteed. As per the applicable EU regulation, new models must feature corresponding emergency call equipment as of 31 March 2018. For this reason, we reacted in order to guarantee full compliance with this regulation.
Volkswagen therefore immediately implemented a delivery stop for the Golf Mk 8 from the middle of May in order to investigate the matter in cooperation with the responsible authorities and to decide on the next steps in relation to the affected vehicles.
In order to remedy the situation, Volkswagen has developed a software update for the control unit of the online connectivity unit. This update will be installed in Golf Mk 8 models produced in the future as standard. The update will also be installed in vehicles that have already been completed.
The precautionary, self-imposed, preventive delivery stop will now be lifted with the availability of the software update.
Volkswagen will additionally initiate a voluntary recall for Golf Mk 8 models already delivered to customers in order to install the software update. Volkswagen has already notified the Federal Motor Transport Authority (KBA) of this and has requested owner data in order to inform the affected customers in good time.
(Additional information: approx. 15,000 vehicles are affected by the recall in Germany")