Anna Levina and her team usually make sure that freight containers from ports reach Volkswagen or that urgent deliveries arrive in time for production. Her specialty: transport by sea or air. This is why she is also the one who gets the assignment for the medical delivery. “Normally such a transport takes at least a week. This time we had to make it in half that time.”
One of the biggest challenges: Most of the facts that a freight agent urgently needs are not clear at first. “An air freight company must know exactly what the goods weigh, how they are packed and how they can be loaded onto an airplane. None of this was clear,” reports Anna Levina. Not even the place of departure is known. That’s why Levina’s team repeatedly joins forces with other departments and experts from Volkswagen Group China during conference calls to find the necessary answers. “That was great. Everyone pulled together. That’s how we cleared one hurdle after the other.”