A dispenser with disinfectant and a container with rubber gloves currently greet customers at the entrance to the Wolfsburg Hotz and Heitmann car dealership. The signs at the registration desk read: “Please keep your distance. Many thanks for your understanding.” On the floor, adhesive strips indicate the necessary distance to the next customer. Employees greet customers behind a pane of glass. “Many people attach importance to their individual mobility, especially during the corona crisis,” says Hotz and Heitmann Managing Director, Michael Bröning. “We try everything to make this reasonable wish possible for people.” And that can only be achieved with the necessary precautions.
How a VW service center operates during corona times
Avoiding personal contact with the customer? This is actually a no-go for employees in Volkswagen service centers. In the fight against corona, they have to rethink in order to ensure that customers, especially the rescue services, remain mobile. This can only be achieved through consistent measures.