More than 90 million vehicles from all brands of the Volkswagen Group populate the roads in six of the seven continents. 23,500 service centres and partners worldwide handle 300,000 workshop visits per day. Volkswagen guarantees the supply of replacement parts for at least 15 years after production of a model has ended. In Europe, no other manufacturer has such a close-knit service network. And if needed, out-of-stock replacement parts can be delivered within 24 hours – to almost any corner of the earth.
At the heart of this unique logistics chain are 19 so-called master depots. They receive direct deliveries of 1.63 million different parts from approximately 6,000 companies as well as factories in the Group and then, in turn, ensure that the 135 regional depots throughout the world are supplied with parts. The undisputed number one of these master depots is in the middle of Germany. In Kassel, around 460,000 replacement parts for vehicles and complete ranges of workshop equipment for service operations are permanently stored in a roofed area of one square kilometre.