From 2019, Volkswagen is to pool its marketing activities in these regions in four new powerhouses, which are to be established in Berlin, New York, São Paulo and Beijing. Jürgen Stackmann, Board Member responsible for Sales of the Volkswagen brand: “The brand is to be managed in a leaner, more centralized way. With the new partnerships, we will reach an unprecedented level of innovative power in marketing. Thanks to our more focused agency landscape and the expansion of our digital activities, we will become significantly more efficient. The far-reaching transformation of Volkswagen, which will also become evident to our customers next year with the world premiere of our ID., will fundamentally change our marketing.“
Jochen Sengpiehl, Chief Marketing Officer (CMO) of the Volkswagen Passenger Cars brand: “Thanks to our new sales model, we will be in a position to communicate direct with the customer in the future. In the past, direct contacts were largely a matter for the dealers. In future, we will personalize our offering to a far greater extent than has previously been the case.”
The changes in marketing will focus on four main areas. In the product area, the key topics in 2019 will be the eighth-generation Golf and the ID. Both cars will be fully connected, also allowing direct digital services for the customers in the car. In addition, Volkswagen intends to set up new digital platforms such as the new online sales platform for the digital “We” services such as the digital delivery service “We Deliver”. Volkswagen and diconium are developing a sales platform where customers will be able to purchase and manage on-demand functions for the connected vehicle in the future. The brand expects about 360 million visitors to its global website in 2020 alone, 70% more than in 2015.
New brand platforms such as partnership with DFB and UEFA will also call for new approaches in marketing. The new brand design, which is to rejuvenate and modernize the presentation of the brand next year, will probably be presented in the spring.
Volkswagen intends to accomplish these tasks mainly with the new powerhouse approach. The four powerhouses will bring their most creative people together under one roof. In each case, between 100 and 200 employees will work on campaigns in an integrated, cross-functional approach and develop content from strategy through to implementation and distribution. For the first time, this approach will make global campaigns possible.
In future, direct communications between Volkswagen and customers will be managed via a personal customer ID which is to be introduced with the new brand sales system from 2020 onwards. This will also allow the creation of a holistic, individualized customer experience via all points of contact with Volkswagen, in marketing too. The analysis and utilization of market and consumer data as well as the deployment of highly advanced digital tools and artificial intelligence will play a key role.