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Even during the coronavirus crisis, the Volkswagen Group continues to ensure supplies of genuine parts. In Germany, more than 95 percent of the about 3,500 service stations remain open so that customers can stay mobile. Throughout the world, about 60 percent of the 25,000 service stations remain active. The Original Parts Center in Kassel ensures that genuine parts for repair work reach the workshop rapidly despite coronavirus. The order level is around one third of the normal volume. In these activities, the top priority is to protect the health of employees and suppliers at Kassel. At the Genuine Parts Center, comprehensive measures have been taken to ensure adequate distances between the employees concerned and compliance with the appropriate hygiene requirements. This also includes reducing the number of people working on logistics operations at any time by about one half. At the service stations themselves, health protection is also the top priority. Many businesses offer customers the possibility of handing over and collecting their vehicle without any direct contact with service personnel.

Media contacts

Christoph Oemisch
Spokesperson Finance & Sales
Tel. +49 (0) 5361 / 9-18895
Kamila Joanna Laures
Spokesperson Sales & Marketing
Tel. +49 (0) 5361 / 9-61189610