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  • Growing vehicle fleet and stronger customer loyalty drive sustained growth despite fall in maintenance costs for electric vehicles
  • Group After Sales provides support for more than 100 million vehicles throughout the world; about 50 million vehicles to join the fleet by 2030; parts are supplied by 154 depots
  • Genuine spare parts sales at €15.9 billion in 2018
  • Master depot in Kassel adjusts to new requirements: warehouse for high-voltage electric vehicle batteries planned

The Volkswagen Group is orienting its after sales business fully towards meeting the up-coming challenges of digitalization and e-mobility. The growing number of electric vehicles with maintenance costs that are about 20 to 30 percent lower than conventional vehicles will have an impact on after sales business in the future. Nevertheless, the Group plans to considerably boost sales and profit from after sales over the next few years. The main drivers will be growing customer loyalty through digital services and the steady growth in the fleet of Group vehicles. Currently, 100 million vehicles receive support from 25,000 service stations throughout the world. By 2030, there will already be about 150 million vehicles. With sales of €15.9 billion in 2018 for genuine parts alone, after sales accounts for a significant share in Group sales. In comparison with 2017, sales grew by about 2 percent. As part of the e-mobility offensive, it is planned to build a warehouse for high-voltage batteries at the Kassel plant. Dr. Christian Dahlheim, Head of Group Sales: “After sales business has been a mainstay of the Volkswagen Group’s profit for many years. Against the backdrop of the transformation towards e-mobility and digitalization, we are working intensively to ensure that this remains the case in the future. We will continue to significantly expand this business area, which is important for us and our service partners, in the future.”

Media contacts

Christoph Oemisch
Spokesperson Sales & Marketing
Tel. +49 (0) 5361 / 9-18895